You should never get a bill for services that are authorized. If a bill from a doctor or medical facility arrives in the mail, then it may be a mistake and PacFed can fix it.

“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.